Terms & Conditions

Terms of Service

Because most of our items are made to order, unless they are faulty in someway, we do not accept returns. Any faulty items must be returned within 30 days of delivery if you require a refund. We will however work with you to resolve any issues you may have.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged in any way.

Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods.

We are unable to offer an exchange or refund on any items that have been personalised or engraved in any way. International customs duties and sales taxes are NOT refunded for shipments outside the UK. For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Hayley Hanson/Hayley Hanson Hide is not responsible for the return shipping costs  Refund terms are subject to change under exceptional circumstances and at the discretion of the company.

Hayley Hanson, Hayley Hanson Hide and Kindlemix communications operate this Web site and are hereinafter referred to as “we” or “us”.

1. Products, content and specifications

All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. Unless otherwise stated, all product images are for illustration purposes only and therefore, may not include items such as pens, rulers, make-up and gift boxes as standard. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

2. Delivery

When an order is placed, it will be shipped to the address you provide, as long as that address does not present any risk regarding shipping restrictions contained on this Web Site. All items are posted “signed for”, any losses need to be taken up by you, the purchaser, with the designated carrier,

3. Accuracy of information

We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or validity of any information on this Web Site.   

4. Information

You many not reproduce anything from this website without written permission from us.

5. Linking to this website

Please request permission if you would like to either link to, or from this website.

6. User information

Other than personally identifiable information, which is subject to this Web Site’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner is and will be considered non-confidential and non-proprietary. We shall have no obligation to use, return, review, or respond to any customer communication. We will have no liability related to the content of any such customer communication, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

You use this website at your own risk, we assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. In no event will we be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. You or we may suspend or terminate your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

We reserve the right to change anything on this site, at any time, with out notice.

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